tkv6 Privacy Policy

1Introduction and Scope

This Privacy Policy ("Policy") describes how tkv6 ("we", "us", "our") collects, processes, stores and shares personal data obtained from individuals ("you", "Player") who visit, register with or otherwise use the tkv6 platform accessible at tkv6.org (the "Platform"). This Policy forms part of our Terms and Conditions and should be read together with them.

By accessing the Platform and creating an account, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the Platform.

This Policy applies to all players across Bangladesh, including those accessing the Platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh and Cox's Bazar. We recognise the importance of data privacy for our community and endeavour to handle all personal information with care, transparency and professionalism.

2Information We Collect

tkv6 collects personal data through several channels: information you provide directly during registration or account use, information gathered automatically when you use the Platform, and information obtained from third-party payment providers. The categories of data we collect include:

• Identity data — full name, date of birth, gender, nationality and a copy of a government-issued identity document as required during KYC verification.
• Contact data — mobile phone number, email address and, where provided, a residential address. We use this to communicate account updates, transaction confirmations and support responses.
• Financial data — mobile money account references (bKash, Nagad, Rocket, Upay), deposit and withdrawal transaction records, account balances and payment history. We do not store full payment credentials; sensitive payment data is handled exclusively by the relevant payment provider.
• Technical data — IP address, device type, browser type and version, operating system, screen resolution, session timestamps, pages visited, features used and error logs. This data is collected automatically via server logs and browser-side analytics.
• Usage and gaming data — bet history, game session duration, wagering activity, bonus participation records, win and loss records, responsible gaming tool usage (e.g. deposit limits set, self-exclusion requests). This data helps us deliver a safe, personalised gaming experience.
• Communications data — records of your correspondence with our customer support team, including support tickets, live chat transcripts and email threads. We retain these to resolve disputes and improve service quality.

Our Privacy Commitments

3How We Use Your Information

tkv6 uses the personal data we collect for the following specific purposes. We only process data for a given purpose where we have an appropriate legal basis to do so, as described in Section 4 below.

• Account creation and management — to register your account, authenticate your identity, maintain your session, process deposits and withdrawals, and deliver the gaming services you request.
• KYC and fraud prevention — to verify your identity in compliance with applicable due-diligence requirements, detect and prevent fraud, money laundering, match fixing and other prohibited conduct, and report suspicious activity to relevant authorities where required.
• Payment processing — to facilitate deposits and withdrawals via bKash, Nagad, Rocket and Upay, reconcile transaction records, investigate disputed transactions and maintain accurate financial records.
• Responsible gaming — to monitor gaming behaviour for indicators of problem gambling, apply responsible gaming tools where requested (e.g. deposit limits, session reminders, self-exclusion), and contact players where we have welfare concerns.
• Platform improvement — to analyse aggregated usage patterns, identify technical issues, test new features, personalise game recommendations and improve the overall player experience. Analytics data is handled in anonymised or pseudonymised form wherever possible.
• Marketing communications — to send you promotional offers, bonus announcements, seasonal campaign notifications (e.g. BPL, Eid, Pohela Boishakh specials) and other marketing content, where you have consented to receive such communications or where we have a legitimate interest in contacting existing players.

4Legal Basis for Processing

tkv6 processes your personal data only where a valid legal basis exists. The primary legal bases we rely on are:

• Contractual necessity — processing required to create and manage your account, process financial transactions, and deliver the gaming services you have signed up for under our Terms and Conditions.
• Legal obligation — processing necessary to comply with applicable anti-money-laundering, counter-terrorism-financing, KYC due-diligence and other legal requirements applicable to our operations.
• Legitimate interests — processing for fraud prevention, security monitoring, platform analytics, responsible gaming monitoring, and communicating with existing players about relevant updates, where our interests do not override your fundamental privacy rights.
• Consent — processing for optional marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time by contacting [email protected] or updating your account preferences.

5Sharing of Personal Data

tkv6 does not sell or rent player data. We share personal data only in the following limited circumstances, and only to the extent strictly necessary for the stated purpose:

• Payment service providers — we share necessary transaction data with bKash, Nagad, Rocket and Upay solely to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for their data practices.
• Technology and infrastructure providers — we use third-party cloud hosting, database management and security services to operate the Platform. These providers act as data processors under our instruction and are bound by data processing agreements that prohibit them from using your data for any purpose other than providing their contracted services to tkv6.
• Regulatory and law enforcement authorities — we may disclose personal data to competent authorities where required by applicable law, court order, or regulatory directive. This includes disclosures made as part of anti-money-laundering reporting obligations or fraud investigations.
• Business successors — in the event of a merger, acquisition, restructuring or sale of all or part of tkv6's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any change to the privacy terms that govern your data.

In all cases where data is shared with third parties, tkv6 requires appropriate contractual safeguards to be in place to protect the security and confidentiality of your personal data, consistent with the protections described in this Policy.

6Cookies and Tracking Technologies

The tkv6 Platform uses cookies and similar tracking technologies to ensure core functionality, maintain your login state, and help us understand how players use the Platform. The types of cookies we use are:

• Essential cookies — strictly necessary to operate the Platform. These include session cookies that keep you logged in, security tokens that protect against cross-site request forgery, and load-balancing cookies. Disabling these will break core Platform functionality.
• Analytics cookies — used to collect aggregated, anonymised data about how visitors navigate the Platform. This helps us identify popular pages, detect errors and improve user experience. No personally identifiable information is included in analytics reports.
• Preference cookies — store your Platform settings such as language preference and display options so you do not need to re-enter them on each visit. These cookies expire at the end of your session or after a fixed period.
• Marketing cookies — only placed where you have explicitly consented to receive personalised offers. These cookies allow us to tailor promotional content to your gaming preferences. You can withdraw consent at any time via your browser or account settings.

You can control and delete cookies through your browser settings at any time. Please note that disabling essential cookies will affect your ability to use the Platform. For further information on how to manage cookies in your specific browser, consult your browser's help documentation.

7Data Retention

tkv6 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting obligations. The following general retention periods apply: account data and transaction records are retained for a minimum of five years following account closure to comply with applicable financial record-keeping requirements; KYC documentation is retained for a minimum of five years following the completion of the relevant due-diligence process; communications data (support tickets, emails) is retained for up to three years following resolution of the relevant matter.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures. Where data must be retained beyond the standard period due to an active legal dispute or regulatory investigation, it will be held only until resolution of that matter.

8Data Security Measures

tkv6 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. Our security framework includes SSL/TLS encryption for all data in transit, password hashing using industry-standard algorithms, access controls that restrict data access to authorised personnel only, regular security audits and vulnerability assessments, and incident response procedures to address data breaches promptly should they occur.

9Your Data Rights

As a player on the tkv6 Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please submit a written request to [email protected]. We will respond to all verified requests within a reasonable timeframe.

• Right of access — you may request a copy of the personal data tkv6 holds about you, including the categories of data held, the purposes for which it is processed and any third parties with whom it has been shared.
• Right to rectification — you may request correction of any inaccurate or incomplete personal data held about you. Where practical, you can update basic contact information directly through your account settings.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to legal retention obligations that may require us to retain certain data.
• Right to restriction of processing — you may request that we restrict processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to our processing on legitimate-interest grounds, pending resolution of the relevant matter.
• Right to data portability — where processing is based on consent or contractual necessity and carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object — you may object at any time to processing of your personal data for direct marketing purposes. You may also object to processing carried out on legitimate-interest grounds; we will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests and rights.

To exercise any of your data rights, please contact us at [email protected] with the subject line "Data Rights Request". We may need to verify your identity before processing your request. We will acknowledge receipt within 3 business days and aim to fully resolve all requests within 30 days.

10Children's Privacy

The tkv6 Platform is strictly restricted to individuals aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on the Platform, please contact [email protected] immediately so we can investigate and take appropriate action.

11Third-Party Links

The tkv6 Platform does not contain links to third-party websites. Should any reference to an external resource appear in Platform content, please be aware that tkv6 has no control over the content, privacy practices or data handling of external websites. This Policy applies exclusively to personal data processed by tkv6 through the Platform. We encourage you to review the privacy policies of any third-party services you interact with independently of tkv6, including your chosen mobile money provider.

12Changes to This Privacy Policy

tkv6 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players by publishing the revised Policy on the Platform with an updated effective date and, where appropriate, by notifying players via the contact details held on their account. The revised Policy will take effect immediately upon publication unless a later effective date is specified.

Your continued use of the Platform following publication of a revised Privacy Policy constitutes acceptance of the updated terms. If you do not agree with any changes to this Policy, you must stop using the Platform and may request account closure by contacting [email protected].

13Contact and Data Enquiries

If you have any questions, concerns or complaints about this Privacy Policy or about how tkv6 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently. Our target response time for privacy enquiries is within 5 business days during standard operating hours (Bangladesh Standard Time, UTC+6).

Privacy enquiries and data rights requests: [email protected] — Please use the subject line "Privacy Enquiry" or "Data Rights Request" so we can route your message to the appropriate team member without delay. We treat all privacy communications with strict confidentiality.